Welcome to our website daadtimes.com, In This Article, are you looking for EFTA Tanzania Hiring Call Center Officer job opportunity. EFTA is a rapidly expanding financial organization that specializes in helping small businesses and farmer groups that are unable to get traditional banks to fund their expansion. We only provide financing for equipment.
The EFTA main distinction is that we are genuinely expanding the pool of people we can lend to because this equipment provides us with security and we do not need any collateral from our clients.
Key Responsibilities
- Using the company’s scripts, handle incoming and outgoing calls and chats from customers, ensuring you satisfy their needs in a timely and accurate manner.
- While following customer service protocols, handle complaints from customers and promptly address their concerns.
- Inform clients about products and services in a way that is specific to their requirements and preferences.
- Logging interactions and updating customer databases will help you keep accurate customer records.
- Share information and thoughts with other team members to enhance performance as a unit.
Qualifications
- A high school degree or its equivalent
- A minimum of one year’s experience working in a customer service or call center.
- Outstanding written and spoken communication abilities.
- The capacity to efficiently manage time, prioritize tasks, and multitask.
- Strong conflict-resolution and problem-solving skills.
- Familiarity with call center hardware and software.
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Application Process
For any new roles, applications must be filed via the EFTA Recruitment Portal at https://efta.co.tz/news.
To submit your “application,” use this LINK: Application portal for jobs. If you are interested in applying https://efta.co.tz/job-application-form.
